5 Star Guarantee
As a promotional products company, the guarantees you offer may vary depending on your specific policies and the products you provide.
Here are some common guarantees that promotional products companies often offer:
Digital Mock Up and Samples
Providing mock-ups and samples is an essential part of our service offering. Mock-ups allow you to visualize your promotional products before they commit to a final order.
Digital Mock-ups: Create digital mock-ups to showcase how your logo or design will appear on promotional products like apparel, bags, or tech accessories.
Physical Samples: We offer physical samples of promotional products whenever possible. This allows you to see and feel the product quality firsthand.
Custom Prototypes: For larger orders or custom projects, consider creating prototypes or pre-production samples. This allows you to approve the design, materials, and quality before mass production begins.
Virtual Samples: Utilize virtual sampling software or services that allow clients to see a 3D rendering or augmented reality representation of their logo on the promotional products. This can be particularly useful for products like drinkware or office accessories.
Quality/Satisfaction
We provide products that meet certain quality standards and will be free from defects.
If a customer receives a defective or substandard product, we offer replacement.
If you are not satisfied or unhappy with your purchase for some reason, let us know and we will do our best to ensure your satisfaction.
Price Match
Yes, we pledge to match or beat competitors prices for the same products (exceptions apply). We will price-match any domestic online order with the exact same product, production time and shipping time, and give a discount of 5% of the price difference.
Our Price Match Guarantee does not apply to:
Offers from websites that cannot be verified as genuine online retailers or distributors.
International production orders.
Pricing only available to select groups of customers including loyalty offers, discounts relating to non-warehouse membership programs and government exchange store offers.
Liquidation offers, and special daily or hourly sales.
Coupons or other special offers.
Quoted price match prices are valid for 15 days.
On-time Delivery
Commitment to delivering orders by a specified In Hand Date provided in writing ahead of starting the project.
Customer Service: Promise of excellent customer service and communication throughout the ordering process and beyond. This may include prompt responses to inquiries, assistance with artwork or design, and ongoing support after the sale.
Product Performance Guarantee
While there is no guarantee that promotional products will perform as expected each time.
We offer samples on all our products to try them out as well as replacements where the products are not up to the mark.
Don’t Fear the Ink!
Alpha Imprint’s Guarantee for Worry-Free Printing
What Does Our Guarantee Cover?
At Alpha Imprint, we understand the trust you place in us when you order your print materials. That’s why we go above and beyond to ensure your complete satisfaction, guaranteeing quality and timely delivery so you can focus on what matters most – marketing your brand with confidence.
We meticulously oversee every aspect of your order, from initial design to final delivery. However, if any errors occur on our part, rest assured we’ll take full responsibility and make things right. Our guarantee covers:
- Improper cutting: Say goodbye to uneven edges and misaligned prints. We ensure precise cutting for a professional finish.
- Print quality: We strive for crisp, vibrant colors and sharp details. Should anything fall short, we’ll fix it.
- Color inconsistency: Trust us to match your chosen palette perfectly. Don’t worry about unexpected color variations.
- Print shift: We keep your design elements in their rightful place. Misaligned graphics are a no-go in our world.
- Timeliness is key. We understand missed deadlines can disrupt your plans. Should unforeseen delays occur, we’ll keep you informed and expedite your order to minimize the impact.
How to Make a Claim?
If you encounter any issues with your order, submitting a claim is simple and hassle-free. Just follow these steps:
- Email to hello@alphaimprint.net
- Provide details: The more information you share, the quicker we can resolve the issue. Describe the problem, include relevant photos if possible, and state your desired outcome.
- Sit back and relax: Our responsive team will address your ticket within 1-2 business days. We’ll work diligently to find a solution that exceeds your expectations.
Buying Process
Ordering Made Easy: Your Trusted Partner for Branded Merchandise!
At Alpha Imprint, building trust with branded Merchandise is our mission. Our guarantee is our commitment to your satisfaction, allowing you to order with confidence and focus on making your brand shine. So go ahead, unleash your creativity and bring your visions to life – we’ll handle the rest, worry-free!
Ready to bring your ideas to life with our top-notch products? We’re here to guide you through the process and ensure your satisfaction
How to place an order: Step by Step / Ready to Bring Your Vision to Life?
**Here’s your step-by-step guide to ordering:
- Find the perfect product: Browse our website for wide selection and choose the item that best fits your needs.
- Finalize your quantity: Select the quantity you need along with any customization options available for that product.Use our live chat feature for quick and personalized assistance.
- Make it your own: Get creative! Send your own artwork, request a custom design, or a physical sample where possible
- Repeat and Check Out: Select more products and Once you’re ready, email your order directly to your dedicated Customer Care Rep OR Call us at 1-833-662-5742 to speak with a representative.
- After registering for an online account.
That’s it! We’ll be in touch to confirm your details and artwork, and then your personalized items will be on their way.
Need some help along the way? We’re here for you!
- Live chat: Get instant assistance from our friendly team.
- Call us: Speak directly with a representative at 1-833-662-5742
- Email: Reach out to your dedicated Account Manager Customer Care Rep.
We’re excited to help you create something amazing!
Your Order Journey: From Click to Creation!
Once you place your order, here’s what you can expect:
Step 1: Confirmation & Connection:
- You’ll receive an immediate email confirmation with your order number, so you can breathe easy!
- Soon after, a friendly Customer Care Rep will reach out to personally finalize any loose ends and artwork details.
Step 2: Artwork Approval:
- We’ll send you a virtual proof showcasing your artwork on your chosen product.
- Review it carefully and let us know if everything looks perfect.
- If you have any tweaks or revisions, just let our rep know!
Step 3: Production & Delivery:
- Once your artwork is approved, the magic happens! Your personalized items will be crafted with care.
- We’ll keep you updated on the production process so you know exactly when your order will arrive.
- Sit back, relax, and get excited to see your vision come to life!
Need assistance at any point? Don’t hesitate to reach out!
- Live chat: Get instant support from our helpful team.
- Call us: Speak directly with a representative at 1-833-662-5742
- Email: Your dedicated Customer Care Rep is always just a message away.
We’re committed to making your ordering experience smooth and enjoyable. Welcome to the journey!
